Strategic/Organisational Level

Confirmation - Measures of the success of implementation of new technology

Individual level - Employee Absenteeism and Turnover
Hopefully, data on levels of employee absenteeism and turnover are available within your organisation. Most frequently, these data are collected by people in Human Resources and/or Personnel Administrators.

Research suggests that employee turnover and absenteeism are costing organisations millions of dollars per year. Recent Australian data suggest that every time one white-collar employee is lost, it costs approximately 2.5 times their salary. That means if ten, $50,000 salaried people per year are lost, it costs over $1 million in direct and indirect costs (wasted training dollars, dis-satisfied customers, separation and recruitment costs, etc.).

Absenteeism cost Australian organisations $7 billion in 1990, about 2 percent of annual gross domestic product. The good news is that over thirty years of research leads to the conclusion that if employees' job satisfaction and commitment levels increase, levels of absenteeism and turnover will be reduced.


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